Yesterday on buses from Shepherds Bush tube station (the 207 / 607 route) towards Acton it went a different route. A diversion. There was no notices at the bus stop where people got on, nor did the bus driver inform people as they were getting on and also there was no announcement over the bus tannoy.
So as the bus went via its diversion, one lady with 3 children had to make a much longer walk than she was both expecting or should have had to make, given what looked like a walking difficulty that she had.
Today a similar thing happened, via strangely a second diversionary route! Again no announcements or posters telling us of the diversion. And like yesterday the bus driver did not communicate with passengers about the diversion.
This is an absolute disgrace and I hope that you both apologise to myself and the hundreds of commuters you delayed unneccesarilty without explaining that there was a diversion.
People on the buses did not to know what was going on. Do you expect passengers to have ESP? You might be able to afford swish taxis, but most can't!
I hope you will be decent and reply to us all quickly with a full explanation and apology.