Liberal Democrats say that Ealing Council keeps on following the same process which is causing great harm and distress for many carers and users.
Their process has been to rush through to make quick decisions despite carers and users having lots of valid complaints and questions, only to see the decisions are the wrong ones, then the Council has to make U-turn after U-turn.
In some cases, pride has led them not to reverse a bad decision but plough on with a successful outcome not being achieved. This was the case with Chiswick’s Carlton Road Day Centre which had happily provided severely disabled users with a great careering service.
Then the Council chopped it, forcing users to find alternative arrangements, some paying much more for a worse level of care. What is also gutting for residents is that the site has not been used. They should have kept the centre open longer or had proper, acceptable plans for the site.
Other controversial and more recent decisions were to close the Solace Day Centre which provides a much needed mental health care facility. After a huge campaign, the Council agreed to look at the plans again and then found the money to save the well-loved service.
Heller House – although not in Chiswick - is a residential children's home which provides a short break for the young as well as parents and carers. The Council rushed to close the centre despite a huge borough wide petition.
Then last week agreed to create a new replacement respite centre for up to 12 users at one time. Again Ealing Council initially ignored carers views, who said there was a real need for an in-borough respite service, before making the U-turn.
This shows that Ealing Council is failing residents and users by not thinking through its plans fully. They have caused much distress in the process.