Labour-run Ealing Council's secret parking shame

Many Chiswick and Southfield residents have seen the notices placed on lampposts detailing Council plans to allow commuters to park in your streets even though many residents have bought their annual parking permits!

The plans mean that Ealing Council wants to charge non residents money to park in areas where local Southfield residents are paying the annual CPZ permit fee. Over 40 sites are possibly affected across Southfield. Councillor Gary Malcolm has made a Freedom of Information request to uncover information from the Council about their plans.

It appears that the Council has not considered the impact of having more parked cars will cause in terms of an increase in road traffic accidents by reducing the visibility of oncoming vehicles at blind corners. Many residents have told us that it will mean that people who have paid for their CPZ permit will not have a parking space for them to park during the day.

Councillor Gary Malcolm said: "At £4.50 a day to park this will be the cheapest all day parking in London! The introduction of residents permits was  to stop commuters clogging up the streets. This could encourage commuters to seek out cheap parking options travelling from Windsor, Slough or Oxford to save huge amounts of money over train season tickets once this loophole is announced!"

If you are against these proposals you should contact Tony Singh at Ealing Council (singhto@ealing.gov.uk) to let him know your views on the matter. The more people who let the Council know that their plans are not wanted, the higher the chance that they will back down. Please copy ourselves (southfield@ealinglibdems.org.uk) into the email so we are aware of your views.

The closing date for views is 11th June.

Ealing residents should not be treated like a problem by Ealing Council

Over the past couple of months my Council colleagues and I, have noticed a large increase in the number of vulnerable residents calling to ask for help with matters that relate to services which Ealing Council provide.

Activities such as renewing parking permits and buying visitors’ vouchers, for some, have become impossible. If they go to Ealing Town Hall they are turned away. If they phone up they are not given assistance. When they write they do not get a letter or a call from Ealing Council.

Many elderly or vulnerable residents do not find it easy to access the Council’s internet forms to gain the services they are entitled to. It has come to something when I have to print out forms for residents when Ealing Council would not send them to residents! Ealing Council should be providing a better and more accessible service to these residents.

Three years ago Ealing Liberal Democrats persuaded Ealing Council to adopt a Customer Care Charter so their residents can get a better service. Since then, the number of residents reporting customer service problems has increased massively. Last night, one resident recounted an example of where an Ealing Council member of staff hung up the phone.

The Council assumes everyone can do everything on line! Clearly this is not the case. The Council has paid lip service to their own charter. By giving vulnerable residents a ‘bad deal’ they are being treated with no respect.

By all means encourage residents to use additional on line methods but we should not be stopping methods, whether they be face-to-face or via the telephone, which many residents need from the Council.
In the run up to the local elections which take place in 2014 the Liberal Democrats will continue to press Ealing Council to make improvements for residents including:

• Answering telephone calls more quickly. Currently many people hang up due to the long wait
• Ensuring that services offered to vulnerable residents are not reduced further
• When residents call Ealing Council they are offered help and advice instead of being told they must use an internet based services

Sadly we have seen Labour-run Ealing Council shut many and about to close more day centres. This will have a negative effect on many vulnerable, whether they are elderly or disabled.

Liberal Democrats will not treat the vulnerable as a difficulty. They have every right to a good customer service from Ealing Council and a Liberal Democrat run Ealing Council will provide a good customer experience for them.