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Friday, 18 May 2012

Transport for London are still in denial over Oyster overcharging

You may not know about the new proposals from Transport for London to allow Oyster card users to check their accounts online and to allow Oyster customers to submit refund applications online.

Sounds good but these improvements are welcome and very much long overdue. Last year alone passengers using Oyster Pay As You Go were wrongly charged maximum fares totaling over £66 million.

Caroline Pidgeon, leader of the Liberal Democrat London Assembly Group, spoke about this recently: "The fact remains that Transport for London are still in denial over the real problems behind Oyster overcharging.  They continue to portray Oyster overcharging as being solely the fault of passengers when in reality a huge part of the problem is how the technology actually works."

Caroline added: “Even with these changes there still remains much that needs to be done to ensure that honest passengers are not overcharged when using Oyster Pay as You Go.”

Caroline is right. Blaming passengers is wrong. Transport for London could solve these issues but they do not want to because they like the extra money they get.

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