Despite the apologies from Ealing Council and its waste contractor, Enterprise, there are a lot of questions that need answering.
What actions were taken by Ealing Council before the contact started to ensure the contractor did what they had contractually promised to do. The twenty million a year contract is a huge one and so many residents have been left asking why the mess occurred.
See this article about Ealing's problems from the website Let's Recycle.
For weeks, residents did not know when their waste was to be collected, they understandably thought that recyclables were going into landfill and the communication from Ealing Council was limited - that from the contractor was not present from what I saw.
It is clearly time for a proper scrutiny to stop this from happening again. To sign our petition to persuade Ealing Council to scrutinise the hand-over from ECT to Enterprise click the link here.